Frequently Asked Questions

We are the Pacific Ocean Observatory - Origins Eco Refuge, a place where you can appreciate the fauna and flora of the Equatorial Humid Zone of the Colombian Chocó in all its splendor.

In the Chocó region on the shores of the Colombian Pacific Ocean, one hour by boat from Bahía Solano, in Bahía Cupica, exactly on Majagual beach.

You can take a boat in Buenaventura that will take you to the port of Bahía Solano (duration 24 hours) and from there take the boat to Bahía Cupica.

It is not possible to arrive by land.

The Colombian Pacific is one of the rainiest regions in the world, it has an average temperature of 28 degrees and the average rainfall in the month is 18 days, for this reason it is called tropical humid monsoon climate, so be prepared!

Bring a windbreaker or light rain jacket, comfortable closed shoes for walking, long-sleeved shirts, a hat, and light long pants.

For days at the beach, sea excursions and sun, bathing suit and the swimming items that you like the most.

Do not wear items for the exclusive use of the armed forces (camouflaged clothing).

Yes: Special dishes are offered such as lobster, crab teeth, crab, octopus, whole snapper and whole saw, according to the catch of the day and value according to weight.

Food for vegans, celiacs, frutiverians, vegetarians, etc., must be informed 8 days in advance of the trip for their quote and planning.

Liquors such as Rum, Aguardiente and Whiskey are offered (See price table at the hotel)

Picadas or food are offered by request according to season. Whiskey (See price table at the hotel)

Yes: Food for vegans, celiacs, frutiverians, vegetarians, etc., must be informed 8 days in advance of the trip for its quote and planning.

In case you like to consume special or diet foods between meals (almonds, sugar-free chocolates, dried seeds or dehydrated fruits, for example), which you will not be able to get in the town stores, we recommend you take them with you.

2-hour boat trips to watch whales, dolphins, manta rays, birds, practice masking, fishing, visit beaches or indigenous reservation, walks on the river or sea.

River excursions for groups of 5 people or more: $60,000 per person

Excursions in the SEA for groups of 5 people or more: $100,000 per person

Excursions by SEA or RIVER groups less than 5 people $130,000 per person.

• Have the complete COVID vaccination schedule.

• Get vaccinated two weeks in advance against yellow fever and tetanus.

• Carry in your personal medicine cabinet: topical antibiotic ointment, dressings, povidone-iodine, antiseptic towels, thermometer, acetaminophen and/or ibuprofen, and the prescription medications you take regularly.

• Carry flashlight and whistle at all times.

• Refrain from drinking alcohol in excess.

• Do not carry valuables.

• Do not bring single-use plastic bags, cans or plastic containers to the hotel, if you bring them you must take them back to your home.

• Permanently use “ocean-friendly” sunscreen. A well-known trademark is Nivea Sun with this label.

• Permanently use repellent (aerosols are not allowed).

• Bring a thermos or bottle to drink water, at the hotel you will be supplied with drinking water to keep you hydrated.

• Avoid playing music at high volume.

• The consumption of alcohol is not allowed while the excursions are carried out by boat or on horseback.

• Follow the safety instructions of the hotel staff at all times.

• Medical assistance for accident, illness, outpatient medications.

• Dental expenses due to accident.

• Medical transfers by accident.

• Transfer and stay of companion, by accident or accidental death.

• Compensation for accidental death (drowning or homicide) $70,000,000

• Compensation for disability or accidental dismemberment: $70,000,000

• Compensation for death by homicide: $10,000,000

• Funeral service, loss or damage of luggage included.

The closest health center is in the town of Cupica, where basic emergency services are provided.

The closest hospital is in Bahía Solano.

Yes, under the responsibility of the owners who must ensure the safety and good behavior of their pet, they will also be responsible for bringing the food they consume.

It is not a requirement, but you must use life jackets whenever you go out to the river or the sea and do not take them off at any time. This will be supplied by the hotel.

Yes, as long as they are accompanied by a responsible adult who complies with and enforces the hotel's safety recommendations, except for people with restricted mobility, since at this time we do not have the infrastructure to guarantee their safety and comfort.